Refund policy

Return & Refund Policy

Effective Date: September 22, 2026

At Madhubani Colours, we take great care in creating, packing, and delivering our handcrafted Madhubani paintings and other products. We want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.

1. Eligibility for Return

A return or replacement request may be accepted in the following situations:

The product was damaged during delivery.
You received the wrong product.
The product has a manufacturing or quality defect.
The product received is significantly different from the product description or images shown on our website.

Because our products are handcrafted and handmade, minor variations in color, design, texture, brushwork, and finishing are natural and are not considered defects.

2. Return Request Period

You must contact us within 48 hours of receiving the order if the product is damaged, defective, or incorrect.

Please contact us through our official contact details and provide:

Order number
Customer name
Clear photographs of the product
Photographs of the packaging
A short description of the issue
Unboxing video, if available

We strongly recommend recording an unboxing video immediately after receiving the package, especially for paintings, artwork, and fragile products.

3. Damaged Products

If your product arrives damaged, please do not throw away the original packaging.

Send us clear photographs and, if available, an unboxing video within 48 hours of delivery. After reviewing the evidence, we may offer:

A replacement product, subject to availability; or
A refund, where replacement is not possible.

The final decision regarding replacement or refund will be made after verification of the reported issue.

4. Wrong Product

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement or provide a refund as applicable.

5. Non-Returnable Products

The following products generally cannot be returned or exchanged:

Products that have been used, washed, altered, or damaged after delivery.
Products damaged due to improper handling or storage by the customer.
Customized or personalized products made specifically according to the customer's request.
Products returned without prior approval from Madhubani Colours.
Products where the return request is made after the applicable return period.

6. Refund Process

Once your return/refund request is approved, we will initiate the applicable refund.

For prepaid orders, the refund will normally be processed to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

7. Shipping Charges

If the product is confirmed to have been damaged during delivery, is defective, or the wrong product was sent by us, Madhubani Colours may cover the applicable return/replacement shipping cost.

For other situations that do not qualify under our return policy, return shipping costs may be the responsibility of the customer.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped or a customized product has entered production, cancellation may not be possible.

If cancellation is approved for a prepaid order, the eligible refund will be processed according to our refund procedure.

9. Exchange / Replacement

Replacement is subject to product availability.

For handmade and handcrafted products, an exact replacement may sometimes not be available. In such cases, we may provide an appropriate alternative or refund, depending on the circumstances and after discussion with the customer.